Results                                                

Your customers love you - or do they?                                                                                           Our survey of how 66 companies thought customers would rate them and what customers actually said. (Not for the squeamish!)                                                    

Read Malcolm's blog                                                                                                                             The Blog contains brief answers to a range of questions that we have been asked

Which are the best marketing tools for acquiring new customers?                              We asked 62 companies to tell us about their latest experiences

Win and retain more high value clients                                                                                               A case study of how a large IT company rationalised what thay offered customers and grew the bottom ine. They even made staff happier too!

Implementing Business plans                                                                                                                   A case study about a large IT company who needed to make more consistent decisions across their whole organisation. Read about what they did and the results.

Survey results: What do your suppliers do for you?                                                                What are the most important factors that businesses use when selecting, or deciding to drop, a supplier? Read a summary of the survey results, some findings may surprise you.

How to be more profitable                                                                                         You don't always need to make more sales to be more profitable

How to be better than the competition                                                                                                 The only judge is your customers, but don't ask them first

We asked 100 Lawyers                                                                                          The opportunity to ask 100 legal professionals how they thought their clients would rate their firms was too good to miss

How to make a customer focused strategy work                                                                  Some say the easy bit is writing it. They are right!

Customer Focused                                                                                                                                       Do you know a company who doesn't say they are customer focused?              

If you are wondering how your customers would rate your company and what they really care about we'll help you find out. We'll provide clear recommendations on how to act on the results to improve processes, get more new customers and keep existing  customers. Whatever it takes to grow your profitability. To find out more click here.