Customer focused, customer centric, customer experience Capitalising on what your customers really value
What we do
SimplePlans help you get and keep good customers. We do this by helping you review and adjust your sales and marketing plans based on what your customers and partners really value. Your plans become easier to implement and you successfully grow your revenue and profit as everyone gets more customer focused and your organisation gets revitalised.
Why Customer focus?
In today's customer-driven market customers are no longer looking for the best products, they are looking for the best ways to solve a problem and want to work with suppliers they can have a good relationship with. Add increased competition and tighter margins and it's clear that doing business in traditional ways no longer works. Customer Focus is no longer an option, it's essential.
Customer focus - how we help you
To grow your business and your profits in this new environment requires understanding what your customers value, in addition to price and quality. Some things you should just stop doing and save money and others will damage your business if you try to do them differently. We help you understand which is which.
SimplePlans review all your major customer touch points such as Customer Service to identify issues and things can be improved or even capitalised upon. We then deliver detailed recommendations to either implement immediately or incorporate into your plans. We'll also tell you how you compare to other clients so you'll know what "normal practice" is. Click here to read about some of the results. (We don't ask you for any contact information, or to log-in, before you can read our articles and reports.)
We'll then help you implement your customer focused plans to whatever level of detail you would like us to. Then we'll make ourselves redundant as soon as we can. Success to us is when all your staff think from a customers perspective about everything they do and uncover significant improvements for themselves.
Us We are a consulting business that has worked with some of the largest businesses in the UK as well as smaller ones with revenues of less than £2m a year. Our goal is simply to help you revitalise your business and grow your profit by better understanding what your customers really care about. We can help you become more customer focused in everything that your business does.
Welcome to SimplePlans. Call us for a free initial consultation and to find out how other clients have reduced costs and increased profit by adding value to customers in everything they do.
Malcolm Wicks SimplePlans
malcolm.wicks@simpleplans.co.uk 0118 989 1107 0781 394 6021